FAQ

About ordering Gorilla Glass

Where can I purchase Gorilla Glass wholesale?

Gorilla Glass is a wholesale-only company. Piercing studios and jewelry stores can buy our products directly through the getgorilla.com website.

If you are the owner of a piercing studio or jewelry store you can fill out the application form here: getgorilla.com/signup. As soon as your account is approved, you can see pricing and place items in the shopping cart. We review requests for new accounts from Monday to Friday, with the exception of Mexican holidays.

If you have any questions about registering as a wholesale customer, please email us at sales@getgorilla.com.

Where can I buy Gorilla Glass retail?

Gorilla Glass only sells wholesale; we do not sell directly to retail customers.

We encourage retail customers to support their local piercing studio. A professional studio will be able to help you select jewelry that matches your anatomy, sterilize your jewelry in an autoclave, give you advice on stretching or new piercings, and advise you about proper aftercare.

In addition, professional piercers are jewelry experts who are familiar with the top jewelry brands, the latest jewelry releases, and will be able to help you order rare and tailor-made jewelry from us.

Why doesn’t Gorilla Glass sell retail?

Gorilla Glass is committed to the design and production of fine glass body jewelry. The skills and services that a professional piercer can offer go beyond our abilities as a manufacturer. We believe all of our customers should receive the best in terms of the quality of our product and the quality of attention to your individual piercings. We get the jewelry to the piercers who can best recommend the jewelry for your complete satisfaction.

Another reason we do not sell retail is because we are based in Mexico, and international shipping fees are prohibitively expensive for retail sales to the USA and other countries.

I want to buy Gorilla Glass retail, but there is no piercing studio near me that stocks GG. What do I do?

My studio is in Japan. Can I set up an account with Gorilla Glass?

I registered my account but I never received a confirmation.

Help! I forgot my password.

If you can’t remember your password, click on the “Did you forget your password?” button on the login page here getgorilla.com/mi-cuenta/lost-password.  Enter your email and you will receive an email shortly with your new password.

If you don’t receive your reset password or have any problems during this process, don’t hesitate to contact us at sales@getgorilla.com. We respond to emails from Monday to Friday, with the exception of Mexican holidays.

How do I place a wholesale order?

Is there a minimum order for wholesales orders?

What is your return policy?

All of our jewelry is guaranteed against manufacturing defects and accidental breakage in shipping. If you receive a piece of jewelry that does not meet your expectations(*), send us an email and photograph of the jewelry to sales@getgorilla.com. We will review the photo with our quality control team and issue a credit memo for the value of the jewelry.

Please note that we will not accept returns or claims after one week has passed since receiving your order.

(*) Keep in mind, we do not accept cancellations or returns on custom jewelry. Please, be sure of your choices before confirming your order.

Can I add pieces to an existing order?

Can I modify orders that I placed through the shopping cart?

Do you make custom orders?

Orders are for pairs or individual pieces?

Can I order a single piece of jewelry?

Yes, you can order a single piece of jewelry. When ordering, all of our jewelry is listed as singles. You need to order two pieces to receive a pair.

All Gorilla Glass is handmade in small batches, so we cannot guarantee that a single will be a perfect match with previously purchased jewelry (color and shape may vary slightly).

The only exception to this is the Upcycle jewelry, which is sold as pairs only.

I’m looking for plugs bigger than 1″ but I can’t find them listen on the website?

Does Gorilla Glass make in-between gauge sizes?

I’m looking for an old GG design but I can’t find it on the website.

Gorilla Glass is known for its diverse design portfolio over the years. The only items we currently offer are listed on the website.

Limited edition collections from previous years and discontinued items are no longer available.

Remember to keep your eyes open for upcoming limited-edition releases or new releases of our Upcycle line. Upcycle releases feature rare upcycled jewelry from older production runs and dead stock.

How long does it take to ship my order?

What are my shipping options and how much do they cost?

Our main shipping company is FedEx. All orders are shipped from our headquarters in Oaxaca, Mexico. Orders to the USA generally arrive in three to five business days, although there are occasionally delays with USA customs. We offer free shipping for orders in the USA larger than $500.

You can see shipping charges in the graphic below.

	Shipping Cost	Free Shipping
USA & Canada	$40	Orders over $500
Europe	$70	Orders over $500
Asia – Oceania – Africa	$80	Orders over $1,500
Latin America	$40	Orders over $1,000
Mexico	$15	Orders over $300

Do you offer insurance?

Yes, here is an overview of our insurance policy.

We understand the importance of ensuring the safe delivery of your valuable jewelry. Here’s a detailed explanation of our insurance policy:

Manufacturing Defects and Shipping Breakage
- Guaranteed Coverage: All our jewelry is covered against manufacturing defects and any breakage that may occur during shipping. If you receive a piece of jewelry that does not meet your expectations, send us an email with a photograph of the jewelry to sales@getgorilla.com. We will review the photo with our quality control team and issue a credit memo for the value of the jewelry. Please note that we will not accept returns after one week has passed since receiving your order.
Shipping Loss
- Optional Insurance: For additional security, we offer optional insurance to cover the loss of your package during shipping.
- Mandatory Insurance: For orders over $1,500 purchasing insurance is mandatory.
Coverage Details
- 100% Coverage: By opting for insurance before completing your payment, you ensure that your package is fully covered against loss during shipping.
- No Insurance: If you choose not to purchase insurance and your package gets lost, we regret to inform you that we will not be able to offer any guarantee or compensation.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or need assistance with purchasing insurance, please do not hesitate to contact our customer service team at sales@getgorilla.com.

How much does insurance cost?

The cost of insurance depends on the value of your order. Insurance costs are listed below.

Order Value	Insurance
Up to $1,499	$10
$1,500 to $3,499	$70
$3,500 to $5,499	$50
$5,500 and over	$80

Will I have to pay customs charges for jewelry made in Mexico?

Customs regulations for imported goods from Mexico vary from country to country. You will need to investigate what your home country customs policy is to know what taxes apply.

There are no customs fees for orders in the USA**, as they are covered by the NAFTA free trade agreement with Mexico. Orders larger than $2,500 from the USA will need to fill out a 5106 form for US customs. Our sales team will contact you in this scenario.

Write to sales@getgorilla.com if you need more information or help regarding customs fees.

**USA CUSTOMERS: We recommend you stay alert of any possible implementation of additional tariffs on products made in Mexico.

Do you offer shipping discounts?

We are pleased to offer the following shipping discounts for our valued customers:

	Shipping Cost	Free Shipping
USA & Canada	$40	Orders over $500
Europe	$70	Orders over $500
Asia – Oceania – Africa	$80	Orders over $1,500
Latin America	$40	Orders over $1,000
Mexico	$15	Orders over $300

Take advantage of these discounts to enjoy free shipping on your qualifying orders.

If you have any questions or need assistance, our customer service team is here to help.

Help! My order was lost, what can I do?

We are truly sorry to hear that your order has been lost. Here is what you can do next:

With Insurance: If you opted for insurance before making your payment, you are entitled to 100% coverage for the lost package. Our customer service team will be in contact with you about sending a replacement order.
Without Insurance: If you did not choose to purchase insurance, unfortunately, we are unable to offer any guarantee or compensation for the lost package.

We sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding. Please contact our customer service team at sales@getgorilla.com for further assistance.

When and how are payments made?

What do I do if my payment is denied?

Do you offer volume discounts?

Do you offer Association of Professional Piercers members discounts?

Glass for piercing

Is glass safe to wear in body piercings?

Does glass jewelry break easily?

Glass is a strong material, but can break if it receives an impact. Please handle your glass jewelry with care and treat it with the same respect you would a set of eyeglasses.

By taking the following precautions, your glass jewelry should have many years of use:

When you are not wearing your jewelry, store it in a safe, dry place.
When traveling with your jewelry, wrap the jewelry individually so that it does not scratch or impact other jewelry.
Please remove your glass jewelry before taking a shower or going to sleep. Glass may fall out of your piercing during these activities and is at risk of being broken.
Do not wear glass jewelry while playing sports or during physical activities.
Small retainers are particularly fragile and should be inserted and removed gently.

What are the advantages of glass for piercing jewelry?

The following characteristics of glass make it a superior material for body jewelry:

Glass has a smooth, non-porous surface (three times smoother than titanium!), making insertion and removal easy.
Glass can be sterilized in an autoclave.
Glass is the only material that can be worn during medical procedures such as X-rays or MRIs. By wearing glass, you can keep your piercings open and healthy for these medical appointments.
Glass is a chemically stable material that will not cause allergic reactions.
Glass is easy to clean, which helps prevent infections and keeps your jewelry looking brand new.
Glass is available in half-sizes, making it ideal for stretching earlobes.
Glass jewelry is lightweight and extremely comfortable to wear.
Glass is a good insulator and will not freeze in cold climates.
Glass is colorful and fun!

I have an appointment with the doctor. Is it safe to wear glass during X-Rays and other medical procedures?

What is the best way to take care of my glass jewelry?

Clean your jewelry regularly using warm, soapy water.
Store your jewelry in a secure, dry place.
When traveling, pack each piece of jewelry separately to avoid scratching or damaging your jewelry.
Remove your jewelry when showering or before going to bed to avoid it falling out of your ear accidentally.
Remove your jewelry before playing sports or other physical activities.
Take care of your glass jewelry with the same common sense you would treat a pair of eyeglasses.

Can you autoclave glass jewelry?

Is Gorilla Glass sterilized?

What are your o-rings made of?

Does Gorilla Glass make in-between gauge sizes?

Does Gorilla Glass offer different lengths of plugs?

What is the difference between wearable length , total length, and overall length?

About our raw materials and manufacturing techniques

What is glass?

What kind of glass does Gorilla Glass use in production?

Gorilla Glass uses two glass types in production. We use the most suitable glass for a particular manufacturing technique and to provide as many color options as possible.

Soda Lime Glass: Soda-lime glass is the most common glass type, making up an estimated 90% of all manufactured glass. Its uses include containers, windows, bottles, and drinking glasses. It contains three major compounds in varying proportions, but usually silica (60-75%), soda (12-18%), and lime (5-12%). These percentages are a general composition only; other compounds are also present in smaller amounts. In addition, a large range of metal oxides are used as colorants in small quantities (less than 1%). Gorilla Glass uses soda-lime glass for its range of pure, transparent colors. We use high-quality glass rods imported from Italy for our Simple Plug styles. We also use imported glass blocks from the USA that are carved, ground, and polished to make our Solid Plugs and Deluxe Dichroic plug styles. We only use the highest quality, lead-free soda-lime glass in our production.
Borosilicate Glass: Borosilicate glass is widely used in the scientific glass industry because of its resistance to chemical corrosion and thermal shock. Borosilicate glass has a tough surface resistant to scratching, making borosilicate plugs some of the most durable glass jewelry available. The composition of borosilicate glass is approximately as follows: silica (80%), boric oxide (13%), sodium oxide (4%), aluminum oxide (2-3%). In addition, a large range of metal oxides are used as colorants in small quantities (less than 1%). Borosilicate glass is defined as any glass type with at least 5% boron oxide in the composition. Pyrex is a well-known brand of borosilicate glass; however, Gorilla Glass primarily uses the Simax brand manufactured in the Czech Republic. Borosilicate colored glass is primarily produced by specialized manufacturers based in the USA. Gorilla Glass only uses high-quality, lead-free borosilicate glass in their production. The popular Color Front Plugs and Dichroic Plugs are made from borosilicate glass.

What is dichroic glass?

Dichroic is not a glass type in itself, but rather a coating applied to a glass sheet or object. Technically speaking, dichroic is a multi-layer coating of vaporized quartz crystal and metal oxides fused on the surface of the glass in a special vacuum chamber.

The main characteristic of dichroic glass is that it has a transmitted color and a completely different reflective color as certain wavelengths of light either pass through or are reflected. Furthermore, these two colors shift depending on the angle of view.

In other words, dichroic glass reflects a range of dazzling colors depending on the angle of the light to the glass surface!

Dichroic glass was originally created for the aerospace industry for coating satellite mirrors, but it now has many technical and artistic applications.

How is glass colored?

Glass is colored during the melting process of the raw material by adding metal oxides in small quantities. Generally, colorants constitute less than 1% of the glass by weight.

Many different oxides and rare earth metals are used to create the wide range of colors found in glass. Some examples of colorants are: cobalt makes a deep blue color, iron makes a green color, neodymium makes a pinkish color, gold makes a reddish color, manganese makes a purple color, etc.

Color formulas are carefully guarded trade secrets kept by the raw glass manufacturers.

Does Gorilla Glass melt their own glass colors?

At Gorilla Glass, we don’t formulate our own glass colors. Our raw materials are purchased as rods, sheets, or blocks of glass before being made into piercing jewelry at our manufacturing studio.

The raw glass material comes from different parts of the world, including the United States, Italy, and the Czech Republic.

Gorilla Glass uses only top-quality, lead-free raw materials to manufacture our jewelry.

Where does the raw glass material come from?

What techniques are used to manufacture Gorilla Glass jewelry?

Gorilla Glass uses a range of glass techniques in our production, including flame-working, fusing, blowing, and lapidary techniques.

Lapidary: Lapidary techniques involve cutting, grinding, and polishing glass using diamond-coated wheels and tools. Many steps are involved in achieving the final polish. Water is used to keep the glass cool during the grinding process. After the final shape is achieved, surface finishes and textures can be added using additional processes such as sand-blasting for the matte finish or faceting using diamond-coated spheres for the martele finish. Often, flame-worked, fused, or blown glass is given its final form in the lapidary shop.
Flame Working: Flame working is the technique of heating up glass rods on a torch and sculpting them into the finished form using gravity and simple hand tools. Proper heat sequences and careful heating to avoid thermal stress are critical in flame working. Flame working requires a lot of manual dexterity and attention to detail. After the jewelry is finished, it is put in a special computer-controlled oven to slowly cool to room temperature and remove thermal stress from the jewelry.
Fusing: Fusing is a glass technique that involves cutting sheets of colored glass and arranging them in patterns at room temperature. After the design is laid out, they are placed in a special fusing oven that brings them up to molten temperature, binding them into a solid block of glass. After being carefully cooled to room temperature after a cycle of up to twenty-four hours, they can be removed from the fusing oven and be ground and polished into jewelry in the lapidary shop.
Blown Glass: Blown glass is the process of winding molten glass on the end of a steel blowpipe, where it can be blown into a bubble and then stretched into long tubes. After the tubes are cooled enough to be solid, they are immediately placed into a special computer-controlled oven to slowly bring them down to room temperature to remove thermal stress. After they are at room temperature, they can be cut into sections, ground, and polished into jewelry in the lapidary shop. Blown glass is always done with a team of glass workers.

Who teaches the artisans at Gorilla Glass to work glass?

What is upcycling?

Upcycling is the process of using waste and surplus glass and transforming it into a high-end product.

At Gorilla Glass, we aim to reuse all of our glass waste by fusing it into glass blocks and then carving, grinding, and polishing it into high-end glass jewelry. We also reutilize our “dead stock” of discontinued glass styles to produce limited edition glass plugs that we offer at discounted prices.

Upcycle Project